• 86-025-86628894
  • sales@sublicalender.com

FAQ

1.Could you tell me the procedure of buying?
1) You pay the 30% deposit to us

2) We prepare the machine for you after we receive your money.

3) We take photos/video for you when the machine is ready.

4) You pay the 70% balance to us before shipment.

5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)

6) We send out all the documents to you to clean the customs and get the machine.

7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.

8) Everything is done now.

 

2.How the sea way shipping goes?

1) The time to prepare the machine is about 7-10 days,

2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.

3) The time from ShangHai port to your port is about 15-45 days.

3.How the air way shipping goes?
Usually, we will need about 7-10 days to prepare the order after receiving the payment.

And if send by DHL air way, it will need about 7 days to reach you.

So totally it will need about 14-17 days if you choose DHL air way to your door.

 

4.What’s DHL shipping procedure?
Since we use DHL Hong Kong.

Below is the detail shipping procedure:

1) We send the item to our shipping company first.

2) Then our shipping company will send it to Hong Kong.

3) Then DHL Hong Kong will pick up the item.

4) Then we will give you the tracking number.

 

5.Do you offer any warranty for the machine or laser?
yes,

Warranty:

1) The warranty of machine is 14 months.

2) The warranty of laser tube, water chiller, air pump, exhaust system,air compressor and water separator are 6 months.

3) The warranty of the lens and mirrors are 1 week after you receive the machine.

4) During warranty, we will send the parts to you for repairing/replacing.

5) When the warranty is over, we will charge for replacing.

6) The warranty is dated from Ex Factory date.

7) Ongoing tech support is accessible by email/telephone/Skype. Technical documents are available to fix any problems.

8) The warranty is only valid for customers who buy machine in the year of 2017.

 

6.Do you service the machine or provide the user tech support so they can fix it with replacement parts?
During warranty, we send parts for replacement and provide tech support to you directly (by video, photo, telephone, mail support)